When questions arise, you want a payment processor that will be there for you. Whether you’re a business owner, reseller, developer, or a paying customer, Unicorn Payment’s customer service team is here for you.
With customer support for everything from technical difficulties to account inquiries, live support from Unicorn Payment ensures that you will always have the help that you need to succeed with our state-of-the-art payment processing system.
This is the Privacy Statement of Unicorn Payment (“Unicorn Payment” or “we”). It applies to all subsidiaries and branches of Unicorn Payment to the extent that they process personal data.
Unicorn Payment treats personal data which it receives through its websites, portals and any other means with due care and is dedicated to safeguarding any personal data it receives. Unicorn Payment is bound by the General Data Protection Regulation (Regulation (EU) 2016/679), the Dutch Data Protection Act (Wet bescherming persoonsgegevens) and the Dutch Telecommunications Act (Telecommunicati ewet).
This Privacy Statement is designed to advise you about the type of information that Unicorn Payment collects and the purposes for which this information is being processed, used, maintained and disclosed.
This Privacy Statement aims to explain in a simple and transparent way what personal data we gather about you and how we process it. It applies to the following persons:
• the legal representatives and ultimate beneficial owners of all past, present and prospective Unicorn Payment merchants (webshops/online retailers) and other commercial contracting parties such as independent sales agents (also known as referral partners). We are legally obliged to retain personal data of these persons, also for a certain period after the relationship has ended, in compliance with ‘know your customer’ (“KYC”) regulations; • anyone involved in any transaction with our payment institution, including non-Unicorn Payment customers such as consumers/payees of Unicorn Payment merchants; and • anyone visiting the Unicorn Payment website.
We may amend this Privacy Statement to remain compliant with any changes in law and/or to reflect how our business processes personal data. This version was created January 2021.
Personal data refers to any information that tells us something about you or that we can link to you. Unicorn Payment processes any information we receive from you, including personal and financial information you provide to us including when you or your business: make a payment, enquire or make an application for Unicorn Payment’s services, register to use and/or use any of our services and when you communicate with us through e-mail, SMS, WhatsApp, a website or portal, telephone or any other electronic means.
Such information may include you or your customer’s: • name including first name and family name, date of birth, e-mail address, billing address, username, password and/or photograph, address, nationality and country of residence; • card account number, card expiry date, CVC details, bank and/or issuer details; and/or • information relating to any items purchased, including the location of the purchase, the value, the time and any feedback that is given in relation to such purchase.
By processing, we mean everything we can do with this data such as collecting, recording, storing, adjusting, organising, using, disclosing, transferring or deleting. For more information about the way we use your personal data, please refer to Section 4 (“What we do with your personal data”).
You share personal information with us, for example when you: visit our website, complete a(n) (online) (application) form, sign a contract, make a payment or alternatively use our payment services, or contact us through one of our channels.
We also use data that is legally available from public sources such as commercial registers, debtor registers and the media, or data that is legitimately provided by other companies within Unicorn Payment or by third parties.
We do not record sensitive data relating to your health, ethnicity, religious or political beliefs unless it is strictly necessary. When we do it is limited to specific circumstances, for example if you as a customer of a Unicorn Payment merchant make a payment for a membership fee to a political party or religious organisation.
We only use your personal data for legitimate business reasons. This includes:
Data that we process for any other reason is anonymised or we remove as much of the personal information as possible
Whenever we share personal data internally or with third parties in other countries, we ensure the necessary safeguards are in place to protect it. For this, Unicorn Payment relies on: • EU Model clauses, which are standardised contractual clauses used in agreements with service providers to ensure personal data transferred outside of the European Economic Area complies with EU data protection law. • Privacy Shield framework that protects personal data transferred to the United States.
To be able to offer you the best possible services and remain competitive in our business, we share certain data both internally as well as outside of Unicorn Payment. This includes:
Unicorn Payment entities – We transfer data across Unicorn Payment businesses and branches for operational, regulatory or reporting purposes, for example to comply with certain laws, secure IT systems or provide certain services (see section 4 (“What we do with your personal data”). We may also transfer data to centralised storage systems or to process it globally for more efficiency.
Independent sales agents – We share information with independent sales agents (referral partners) who act on our behalf.
Government authorities – To comply with our regulatory obligations, we may disclose data to the relevant authorities, for example to counter terrorism and prevent money laundering.
In some cases, we are obliged by law to share your data with external parties, including: • public authorities, regulators and supervisory bodies such as fraud protection agencies and the central banks of the countries where we operate • judicial/investigative authorities such as the police, public prosecutors, courts and arbitration/mediation bodies on their express and legal request • lawyers, for example, in case of a claim or bankruptcy, trustees who take care of other parties’ interests and company auditors.
Financial institutions – When funds are transferred from a payer to a payee, the transaction involves other financial institutions, banks or a specialised financial company. Unicorn Payment may process payments through such other financial institutions. These external organisations may process and store your personal information abroad and we and they may have to disclose your information to foreign authorities to help them in their fight against crime and terrorism. To process payments, we have to share information about the transaction with other financial institution, such as your name and account number. We also share information with financial sector specialists who assist us with financial services like: • payments and credit transactions worldwide • processing electronic transactions worldwide • settling domestic and cross-border security transactions and payment transactions.
Sometimes we share information with banks or financial institutions in other countries, for example when you make or receive a foreign payment.
Third party service providers – When we use other service providers, we only share personal data that is required for the particular task we involve the service provider for. Service providers support us with activities like: • performing certain services and operations • designing and maintenance of internet-based tools and applications • marketing activities or events and managing customer communications • preparing reports and statistics, printing materials and designing products • placing advertisements on apps, websites and social media.
Business transfers – Unicorn Payment may buy or sell business units or affiliates. In such circumstances, we may transfer customer information as a business asset. Without limiting the foregoing, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
With your permission – Your information may also be used for other purposes for which you give your specific permission, or when required by law or where permitted under the terms of the laws of the relevant jurisdiction.
Unicorn Payment makes use of cookies and similar technologies throughout our websites to ensure your visit to our website goes smoothly.
Do you object to cookies?
Cookies generally process your IP-address but they do not save your personal information like e-mail address or phone number. If you do not want to have cookies stored on your computer or want to remove cookies that have already been stored, you can arrange this via your browser settings. You can find more information concerning the removal of cookies on the website of the Dutch Consumer Organisation and on the website all about cookies.
we will also notify that party.
Right to object to processing – You can object to Unicorn Payment using your personal data for its own legitimate interests. There is a list of contact details at the end of this Privacy Statement. We will consider your objection and whether processing your information has any undue impact on you that requires us to stop doing so.
You can also object to receiving personalised commercial messages from us. You cannot object to us processing your personal data if we are legally required to do so, even if you have opted out of receiving personalised commercial messages.
Right to object to automated decisions – We sometimes use systems to make automated decisions based on your personal information if this is necessary to fulfil a contract with you, or if you gave us consent to do so. You have the right to object to such automated decisions (for example requiring a new passport copy if the one we have on file for you as representative of your company is no longer valid) and ask for an actual person to make the decision instead.
Right to restrict processing You have the right to ask us to restrict using your personal data if:
Right to complain – Should you for any reason be unhappy with the way Unicorn Payment treats your personal data, you can file a complaint with Unicorn Payment’s Compliance Officer via customer_service@unicornpayment.com. You can also contact the data protection authority in your country.
Exercising your rights – How you can exercise your rights depends on the type of personal data Unicorn Payment processes. It could be through our website, by fulfilling our KYC obligations or by processing a transaction. We aim to respond to your request as quickly as possible.
In certain cases, we may deny your request. If it’s legally permitted, we will let you know within a reasonable timeframe why we denied it.
If you want to exercise your rights or submit a complaint, please contact us via the e-mail address provided below.
There is certain information that we must know about you so that we can commence and execute our duties as a payment institution and fulfil our associated obligations. There is also information that we are legally obliged to collect. Without this data, we may, for example, not be able to open a payment processing account for your company.
We apply an internal framework of policies and minimum standards to keep your data safe. These policies and standards are periodically updated to keep them up to date with regulations and market developments. More specifically and in accordance with the law, we take appropriate technical and organisational measures (policies and procedures, IT security etc.) to ensure the confidentiality and integrity of your personal data and the way it’s processed.
In addition, Unicorn Payment employees are subject to confidentiality and may not disclose your personal data unlawfully or unnecessarily.
Unfortunately, the transmission of information via the internet in general is not always completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We do our utmost to protect your data, but there are certain things you can do too:
Once you are no longer a customer, we will retain your personal information for a reasonable period, or as otherwise allowed or required by law.
If you want to know more about Unicorn Payment’s data policies and how we use your personal data, you can send us an e-mail at the following dedicated e-mail address: customer_service@unicornpayment.com